Shout (National Text Support Service)
Location
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Contact Information
Shout is the UK’s first and only free, confidential, 24/7 text messaging service for anyone who is struggling to cope.
How does it work?
An individual will text ‘SHOUT’ or another partner keyword to ‘85258’ when in need of support. This service is available 24/7 to people in the UK.
- The texter will then receive an automated text asking them about the nature of their problem. This text will also let the individual know that they are being connected to a trained Shout Volunteer. The aim is to respond to all texters within five minutes, but wait times may be longer during busy periods.
- Once connected, the Shout Volunteer will introduce themselves. The texter and volunteer will communicate back and forth via text message, using Shout’s secure platform.
- Our Shout Volunteers use empathetic and effective active listening techniques, establish goals and discover next steps to move our texters from a hot moment, to a cool calm, until the texter feels calm and safe.
- Towards the end of the conversation, the Shout Volunteer can provide resources that provide further help and support for longer-term mental health experiences.
As a digital service, Shout became vital during Covid-19, as one of the few mental health services able to operate as normal at this time. We have seen the need for our support remain high through the UK’s cost of living crisis.
Shout is powered by the charity Mental Health Innovations, which also powers The Mix, a service providing free, anonymous online advice about the important issues in young people’s lives.
Opening Hours
Business Hours
Open
Open 24/7
